Complaints & Damage

We're sorry if your product arrived damaged or is defective. We'll make sure you receive a suitable solution quickly.

1. Contact us via our contact form or by email (support@havn-home.de).
2. Please give your order number.
3. If possible, send us photos of the damage*.

*Unfortunately, photos can only be sent to us by email.

We'll review your issue as quickly as possible and get back to you. In most cases, you'll receive a replacement or refund. For minor defects, we'll take care of a repair or a straightforward solution.